Refund

Refund Policy

At VSP BILL PAY, we strive to provide fast, secure, and reliable prepaid recharge, postpaid bill payment, and top-up services. Please read this Refund Policy carefully, as all transactions are subject to the terms below.

1. All Sales Are Final: Once a recharge, bill payment, or top-up transaction is successfully processed, it is generally considered final and non-refundable.
2. Instant Digital Services: Our services are digital and delivered instantly, therefore refunds cannot be guaranteed after service completion.
3. Incorrect Number or Account: Customers are solely responsible for entering the correct mobile number, carrier, or billing account details. Payments made to incorrect accounts are not eligible for refunds.
4. Successful Recharge Cannot Be Reversed: If a recharge is successfully delivered to the recipient, it cannot be reversed or refunded under any circumstances.
5. Failed Transactions: If a payment fails and the amount is deducted, the refund will be processed automatically within the applicable banking timeframe.
6. Duplicate Payments: Refunds for duplicate payments may be considered only after verification and confirmation from the telecom operator or billing provider.
7. Processing Time: Approved refunds may take between 5–10 business days depending on your bank or payment provider.
8. Refund Method: Refunds will only be issued back to the original payment method used during the transaction.
9. Service Fees Are Non-Refundable: Transaction fees, processing fees, or service charges are strictly non-refundable.
10. Operator Delays: VSP BILL PAY is not responsible for delays caused by telecom operators, banks, or third-party service providers.
11. Pending Transactions: If a transaction remains pending for an extended period, customers must contact support before requesting a refund.
12. Chargeback Policy: Unauthorized chargebacks may result in immediate account suspension and legal action where applicable.
13. Fraudulent Activity: Refund requests linked to suspected fraud, abuse, or unauthorized activity will be denied.
14. Account Suspension: Refunds will not be provided for accounts terminated due to policy violations or misuse of services.
15. Promotional Transactions: Payments made using promotional credits, discounts, or bonus offers are not eligible for refunds.
16. SIM Card Purchases: If physical SIM cards are offered, refunds may only apply to unopened and unused products returned within the allowed timeframe.
17. Non-Delivery Cases: Refunds may be considered if the recharge/top-up was not delivered due to a verified system error.
18. Customer Support Requirement: All refund requests must be submitted through our official support channels with valid transaction proof.
19. Refund Approval: Refunds are issued only after internal review and final approval by VSP BILL PAY management.
20. Policy Changes: VSP BILL PAY reserves the right to modify or update this Refund Policy at any time without prior notice.
21. Legal Compliance: Refunds are processed in accordance with applicable laws and regulations governing digital payment services.
22. Contact Support: If you believe you are eligible for a refund, please contact our support team immediately through the Contact page.

By using VSP BILL PAY, you acknowledge that you have read, understood, and agreed to this Refund Policy.